Investment

Engagements Designed for Depth, Not Volume

Each engagement is limited, confidential, and tailored to the specific needs of your property. This is not a templated service — it is a bespoke evaluation conducted with precision and discretion.

Starter Audit

$7,500 – $10,000

1–2 night stay + report

—Anonymous on-site evaluation
—Full guest journey observation
—Guest Experience Scorecard
—Executive summary report
—Key findings & priority areas

Ideal for properties seeking an initial, objective assessment of their guest experience.

Signature

Full Immersive Audit

$12,000 – $18,000

2–3 nights + deep report + strategy

—Extended anonymous stay
—Comprehensive journey mapping
—The Experience Intelligence Report™
—Detailed service breakdown analysis
—Revenue opportunity identification
—Brand consistency evaluation
—Strategic recommendations

Our signature engagement — the depth required to reveal what surface-level reviews cannot.

Elite Engagement

$20,000 – $35,000

Multi-day stay + on-site consulting + implementation

—Everything in the Full Immersive Audit
—Extended multi-day immersion
—On-site advisory sessions
—Staff alignment guidance
—Service standard development
—Experience redesign consultation
—Implementation roadmap
—Follow-up evaluation

For properties committed to transformation — not just insight, but execution.

Travel and accommodation are billed separately for all engagements.

Begin the Conversation

Engagements begin with a confidential consultation to understand your property, your positioning, and whether a full immersive audit is the right step.

Request Consultation